Responsible Gambling Toolkit
We have a range of tools to help you manage your gaming safely:
- Deposit limits – these set a cap on how much you can deposit in a day, week or month
- Game session reminders – these help you to keep track of how long you’ve been playing
- Take a Break – this allows you to take a short period of time out (24hrs – 6 weeks) by locking your meccagames.com account
- Self-exclusion – this locks your meccagames.com account (and all other accounts on our sister sites operated by Rank Interactive Gibraltar Limited, for more information, click here for a longer period of 6 months to 5 years
Once your self-exclusion period has ended, you can request to reopen your account if you wish to. To do this, please contact our Customer Support team. They will forward your request to our Safer Gambling team, who will contact you within 3 working days and ask you to complete a questionnaire. This enables them to assess your request and ensure it is safe for you to reopen your account.
We will take all reasonable measures to ensure compliance with our responsible gaming self-exclusion policy and that a player does not receive any marketing material from us whilst self-excluded. However, you may still receive promotional/marketing material for up to 21 days after your account has been closed if you self-exclude after a campaign has launched. We also cannot be held liable if you receive any 3rd third party affiliate marketing, which remains beyond our control.
Whilst we have robust measures in place to block self-excluded players registering new accounts, we bear no responsibility or liability whatsoever if a player continues to deposit and wager using additional previously undisclosed accounts or if they open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. It is also the responsibility of players not to attempt to get around their self-exclusion by registering a new account using different personal details.
You may also want to “unfriend” and / or “un-follow” yourself from any social media accounts for us or any other gambling sites, to try to avoid seeing gambling-related posts and marketing during your self-exclusion period.
For more information on the term and conditions related to self-exclusion, click here.
Here’s how to use these tools: